The 10 government-mandated SSW support activities explained โ what to expect, and when. Each activity carries mandatory items that must be provided and voluntary items that are desirable but not required.
These 10 items are the support a Registered Support Organization (็ป้ฒๆฏๆดๆฉ้ข) โ or the host company itself โ must provide to a Specified Skilled Worker (i). Separately, an RSO can also support the employer with residence-status applications and support-plan creation. The framework is set by Japan's Immigration Services Agency and applies across all SSW sectors.
1
Pre-arrival Guidance
Before arrival
ไบๅใฌใคใใณใน
Explain the job, wages, working conditions, and immigration steps in a language the worker understands, and confirm no support fees are charged to the worker.
Mandatory
Explain permitted activities, work content, pay, and working conditions
Confirm the worker is never charged for support services
Provide information on immigration and housing arrangements
Voluntary
Advise on Japan's climate, suitable clothing, what to pack and what's prohibited
Estimate money to bring and early living expenses; note any uniform provision
2
Arrival & Departure (Immigration) Support
Arrival
ๅบๅ ฅๅฝใใ้ใฎ้่ฟ
Accompany the worker between the port of entry/exit and the workplace or residence; on departure, see them to the security checkpoint.
Mandatory
Transport between entry/exit point and the workplace or residence
On departure, accompany to the security checkpoint and confirm boarding
Voluntary
Provide transport for in-Japan status changes (e.g. from Technical Intern Training) when deemed necessary
3
Housing & Living Contracts
First weeks
ไฝๅฑ ็ขบไฟใป็ๆดปใซๅฟ ่ฆใชๅฅ็ดๆฏๆด
Help secure suitable housing โ including accompanying viewings and signing โ and act as guarantor if needed, or provide company housing.
Mandatory
Provide housing information; accompany viewings and contract signing
Secure a guarantor where required, or arrange company housing
Voluntary
Continue housing assistance between contracts until the next placement is decided
4
Life Orientation
First weeks
็ๆดปใชใชใจใณใใผใทใงใณ
Brief the worker on Japanese rules, public services, and disaster response so they can live independently.
Mandatory
Guide and assist with opening a bank account, mobile phone, and utilities
Provide documents and explanations for daily-life infrastructure contracts
Voluntary
Support changes or cancellations of these contracts during the stay
5
Accompaniment to Official Procedures
First weeks
ๅ ฌ็ๆ็ถใ็ญใธใฎๅ่ก
Accompany the worker to government offices and help prepare the necessary documents.
Mandatory
Accompany to municipal/government procedures and assist with paperwork
6
Japanese-Language Learning Opportunities
Ongoing
ๆฅๆฌ่ชๅญฆ็ฟใฎๆฉไผใฎๆไพ
Provide information on local Japanese classes and self-study materials, and assist with enrollment.
Mandatory
Provide information on local classes/institutions and help with enrollment
Provide information on self-study materials and assist with sign-up
Voluntary
Plan and manage lessons, support JLPT preparation, and reward qualifications obtained
7
Consultation & Complaint Handling
Ongoing
็ธ่ซใป่ฆๆ ใธใฎๅฏพๅฟ
Respond promptly to workplace and daily-life concerns, give advice, and refer to the right institutions where needed.
Mandatory
Respond promptly to consultations/complaints with advice and guidance
Refer to appropriate institutions and accompany for procedures if needed
Voluntary
Set up a consultation desk in advance; assist with accident/injury procedures
8
Promoting Exchange with Japanese People
Ongoing
ๆฅๆฌไบบใจใฎไบคๆตไฟ้ฒ
Help the worker connect with the local community through events and introductions.
Mandatory
Provide information on local events and assist with participation/registration
Voluntary
Adjust working hours or grant paid leave so the worker can attend community events
9
Job-Change Support
If contract ends
่ปข่ทๆฏๆด
If the company causes the contract to end, help the worker find a new host company and complete leaving procedures.
Applies only when the contract is terminated for reasons attributable to the host company.
Mandatory
Provide one of: next-employer info, accompanied job search, recommendation letters, or arranged placement (if licensed)
Grant paid leave to job-hunt; explain insurance/pension procedures on leaving
If support can't be provided (e.g. bankruptcy), secure an institution to take it over
10
Regular Interviews & Reporting to Authorities
Ongoing
ๅฎๆ็ใช้ข่ซใป่กๆฟๆฉ้ขใธใฎ้ๅ ฑ
Hold periodic interviews with the worker and their supervisor, check the working environment, and report any legal violations to the authorities.
The recurring obligation โ at least once every three months.
Mandatory
Interview the worker and supervisor at least once every 3 months
Check the working environment; report labor-law violations or unpermitted activity to the relevant agencies
Voluntary
Share government consultation-desk information so the worker can reach out directly